End User Support Officer
Kina Bank · Kina Tech ICT Support Team
Match Analysis
Check your qualifications against this job posting.
The successful candidate will provide end-user technical support, contribute to ICT service delivery improvements, support software patch management, and assist in the development and implementation of technology solutions that drive operational excellence across the Bank. This role offers exposure to a broad range of technologies, projects and business-critical systems within a dynamic and evolving ICT environment.
Reports to: Manager - End User Support
What you will do
- Business Application Support
- Provide support for business applications and end-user systems across the Bank.
- Identify system or process issues and recommend practical improvements to enhance service delivery and business outcomes.
- Liaise with users to understand business requirements and promote best practices for system functionality.
- Develop user guides, training materials and facilitate end-user training sessions.
- Maintain accurate technical documentation and service records.
- Patch Management Support
- Monitor and manage the patching lifecycle of end-user devices.
- Diagnose and resolve patch-related issues and software conflicts.
- Schedule and deploy software updates in accordance with organisational policy and security requirements.
- Work closely with infrastructure and information security teams to maintain compliance and system integrity.
- Produce reports on patch compliance, deployment outcomes and technology risks.
- End User Support
- Provide timely technical assistance and troubleshooting support to employees across the organisation.
- Analyse business technology requirements and contribute to effective ICT solutions.
- Assist in implementing best-practice ICT support processes and service improvements.
- Gather user feedback and proactively identify opportunities to improve technology services and customer experience.
What they ask for
Education: Degree or higher · Experience: 2+ years
- Degree in Computer Science, Information Technology or a related discipline.
- Proven experience in ICT Technical Support and Service Delivery environments.
- Solid knowledge of Windows operating systems, application software and desktop support technologies.
- Experience with endpoint security solutions and device management tools.
- Relevant certifications such as ITIL, CompTIA A+, Microsoft Certified or similar are highly desirable.
- Strong analytical and problem-solving capabilities.
- Excellent communication, organisational and interpersonal skills.
- Ability to work independently while collaborating effectively across teams and business units.
- Strong customer service focus with a commitment to delivering quality outcomes.
- Demonstrated adaptability and willingness to learn emerging technologies and support evolving business needs.
How to apply
Email your application to: Recruitment@kinabank.com.pg
By Linkedin EasyApply: Apply through Linkedin by clicking on the EasyApply option of this Job Advert. Attach your updated CV and ensure it has reliable contact details for us to reach you and your referees. Ensure you have a valid Police Clearance certificate, no older than 6 months. This is mandatory for hire, should you be successful. By Email: Email your expression of interest in a single PDF file to Recruitment@kinabank.com.pg State your subject as “Application – End User Support Officer” Attach your updated CV & contact details of two reliable Referees Ensure you have a valid Police Clearance certificate, no older than 6 months. This is mandatory for hire, should you be successful.
- Expression of Interest
- CV
- Police Clearance
- 2X Referees
- Certificates
Only shortlisted applicants will be contacted.